Refund and Returns Policy

We accept returns of unopened products within 30 days of purchase.

How to start a return
Contact us at office@burns.care or 463-272-6995. Returns can be brought to our office at 3737 N Meridian St, Suite 509, Indianapolis, IN 46208, Monday–Friday, 7 am–5 pm, except major holidays. If your order was shipped, contact us for return shipping instructions.

Refunds
Once we receive the returned product and confirm it’s unopened, we’ll refund the price you paid for that item, after any discounts, to your original payment method. If your products were shipped, you are responsible for return shipping, and the refund will be the amount paid less our shipping costs.

Damaged or Incorrect Orders
Please contact us about any damaged or incorrect orders within one week of receipt of products. If your order was shipped, we will work with the supplier to correct the order.

Opened products
For health and safety reasons, we can’t accept returns of opened products.